| Engagement Type: | 合同
| | Short Description:
技术 Data Center Support Technician | Complete Description:
哥伦比亚特区基础设施服务首席技术官办公室需要一名合格的技术数据中心支持技术员. 该候选人将成为工程师和项目跨职能团队的成员，包括设施, Physical Security, Network Management (LAN, WAN) and Server/Open Systems. The 技术 Support Technician troubleshoots hardware, 网络问题，并作为哥伦比亚特区数据中心的远程操作和设施管理的焦点. 技术人员还将负责数据中心楼层的任何升级和新构建.
该职位还担任设施运营专家，负责确保数据中心计算机操作高效运行，并提供专业和一致的服务, to provide District wide notifications of service disruptions, 并在办公时间以外为政府客户提供有限的服务台路线. This department operates 24 hours, 7 days a week – every day. Position requires shift work and on-call rotation.
Job Requirements:
• A minimum of 3 years experience with critical infrastructure systems, including new facility construction, mechanical and electrical upgrades of existing facilities, and other related construction work.
• 广泛的先进电气和机械系统知识，包括开关设备, backup diesel generators, uninterrupted power supplies, power distribution units, 冷却装置, 冷却塔, air handling units, security monitoring systems, and fire detection/suppression systems.
• 具有项目管理经验，包括管理技术顾问，维护项目进度和预算，发布rfp，编写采购订单，审核和批准发票.
• Extensive knowledge of and experience with National Electrical Code, 防火协会文件, EIA / TIA, and building codes.
• 能够独立工作，并作为团队的一部分进行电能质量研究, capacity studies, 修复, UPS and emergency power strategy, short circuit and load coordination studies, and control system strategies.
• Knowledge and experience with the Microsoft Office program suite.
• 能够学习和维护任何数据中心基础设施管理软件系统
• Experience in cabling - including fiber (single & multimode), coax, copper runs (CAT6), etc. In depth understanding of rack 空间 management, patch cable management, power allocation and management
• Basic understanding of Server, 圣 and 网络 technologies
• 执行电气/机械计算(伏特/安培/瓦转换)
• 了解系统和网络布线的IEEE规范(距离)
• 熟悉数据中心硬件的电源要求和数据中心设施的暖通空调要求(认证优先)
• 有Linux, Windows操作系统和网络硬件(Cisco)经验者优先
• 与经理和员工一起确保数据中心的清洁, organize the racking, 叠加, and management of the power needs, ensuring Patch cables are run, 和物流, 运输, and asset management of data center devices. 根据空间，电源和冷却分配指导所有设备的放置.
• Provides oversight for Capacity Planning, Power Management (UPS included), cooling and 空间 management for the data center and network operations center; mechanical and electrical retrofit upgrade projects in data centers; and support other non construction project activities such as environmental and 安全 compliance whether on phone or on premises.
• 为各个团队提供基础设施生产支持，包括:服务器, 圣, 网络, Computer Operations and Security; assess and report power, 空间, and cooling usage on a regular and timely basis; assist in supporting audit initiatives; and in the creation and management of documentation, 报告, 和指标
• Ability to lift up to 75lbs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• 监控和操作数据中心的关键功能和设施，以满足或超过服务水平.
• 测量和记录与数据中心环境相关的重要统计数据，并生成适当的报告, including not limited to shift, incident and weekly reports.
• 根据支持团队和客户的要求，提供“远程协助”.
• Escort vendors and guests, 因为有必要使用已建立的标准跟踪访问和维护活动.
• 必须能够快速学习并适应新的解决方案/程序/想法.
• 对本地设施内的故障情况进行物理响应，并根据需要进行故障排除(包括服务器和网络元素).
• Conduct routine walk through of local facility, correcting both appearance and functional imperfections
• 对客户和潜在客户提供热情好客的帮助;
• 监视、纠正和报告发现的违反安全策略和程序的行为.
• 定期与其他团队设施的技术人员就数据中心设施的运行情况和健康状况进行沟通.
• Contribute suggestions for improvements in the quality, 完整性, and efficiency of operations regularly
• 适应临时轮班计划的变化，处理其他人员的缺勤
• Moving and installation of cabinets and relay racks.
• Hardware installation including: shelves, 电源插座, rails, cable management, and customer equipment.
• Other duties as may be assigned by direct or facility management.
| Behavior Characteristics:
•Strong technical skills in the areas of Data Center Operations
•Strong verbal and written communication skills.
•必须能够自如地与组织中各个级别的同事互动 | | |
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